Ground operations, made simple.

Postholder Ground Operations

Crew Planning

Crewmembers may state their wishes and requests online. This is confirmed or denied by the Crew Planner. Confirmed flights or options are visible on the same screen to facilitate planning. The timeline is rolling. An overview of off days, holidays, flight hours etc. are visible in the same view. All training entered in the Training Course Planning Module is visible. For each duty a default start and end time may be entered and will be copied in the Duty Control in order to be compliant with EU-OPS 1.

It allows you to add one or multiple aircraft for each different duty. Therefore you don’t have to define duties for each aircraft or group of aircraft.

It allows for each schedule to have different user rights, meaning that each aircraft may allow Crew planning by different persons. Before releasing a roster different checks will be done. After releasing the roster crews can see their Roster with the Crew schedule view.

In addition each crewmember can add and edit certain duties by themselves, for example: office or private duties. This allows the operator to be completely compliant with EU-OPS 1. Reports about crew duties can be printed.


 Crew Control

After releasing the roster in the Crew-Planning Module, the roster will be visible in the Crew Control Module.

The view allows showing flights and the roster, which was released. Moreover it is rolling, in order to give the employee a coherent overview on the spot and the end of each month.

Multiple duties on one day are possible. Crew changes can be made and then either approved or rejected. Crewmembers can be added to flights. In case a crewmember has a standby duty it will be automatically converted to a flight duty. Automatic changes will be sent to the crewmembers for a roster change, such as: new flights, cancelled flights, crew added to an existing flight and changed departure times. Crewmembers can confirm the change by clicking a link. If a crewmember has not confirmed a change within 24 hours an warning will be generated.


Crew Travel

After entering the positioning of a crewmember a task will automatically be generated to book a positioning flight for this particular crewmember. The crew travel staff or an external provider can book the positioning and enter the details. Once all is confirmed, the crew receives an e-mail with the desired details. In case changeable return tickets are booked they can also be tracked. In the event a positioning is entered and there is still a valid return ticket stored, the return ticket will pop up and can be used. The actual timings of the positioning are stored as a Crew Duty to keep track with the Duty Control. If Crew Control is changing the timing of a confirmed positioning or a change of the departure or destination airport, alerts will be triggered.


Duty Regulation

Multiple different duty regulations can be configured. They are based on the aircraft. No further inputs are needed such as extended Crew.

The Flight OPS Manager can change the regulations.

An alert or warning will be triggered in case of a violation. Crews can see individual warnings and other defined staff can see alerts and warnings for all crewmembers.


Crew Briefing

Crews can see actual briefings for their upcoming flights. Passenger profiles, if available, will also be shown.

Dispatch may attach documents to each flight and shown to the Crewmembers. Crewmembers can also retrieve the information out of the Airport Information Module.


Briefing “auto send”

Sends briefing and flight related documents automatically to the handling agent. In case there are more flights with the same Crew, the documents for the second flight are sent automatically to the first departure-handling agent. If there is no valid e-mail address of the handling agent the system will drop an alert.


 Fuel Import

Allows importing correct formatted CSV files. In case you are tracking your fuel prices via Excel, it is very easy to bring your actual fuel process into BizFlight. Crews have the actual fuel price and index on the briefing.


Crew Feedback

The post flight data, as well as passenger and other relevant information about the flight, can be entered by the crew. Entries are different for flight and cabin crew. Also check‐in and check‐out times are automatically calculated and can be edited in case they are different than set as default. This allows a real‐time Duty Control. (see Duty Regulation)

In addition, information from the services used and aircraft status messages will be entered. The Crew may enter catering feedbacks after each flight; future caterings can be adapted according to the collected feedback.


Crew Handover

Crews can issue notes to the next crew. This information is visible automatically at the next briefing. Handover templates can be stored and requested by the crew to be completed.


Handling Feedback

Crews can give feedback about the handling according your defined questionnaire. Statistics can be printed and graphical trends are generated.


Hotel Feedback

Crews can fill in feedbacks about hotels. Dispatch or the hotel booking department has then the possibility to book the best price/quality hotel. A report can be printed for each hotel including trend for negotiations with the hotel.


DOR (Daily Operation Report)

During daily operation different abnormalities may occur. This Module defines different categories of occurrences. The occurrences can be easily recorded. The Management can create reports over a defined period. In addition a daily E‐Mail report is generated with flown flights, cancelled flights and occurrences.


Inventory

To have an overview of your stock on board you can create different types of inventory lists. For example alcohol list, spare part list, tool list etc. The module stores information such as expiry dates or part numbers. An empty stock is detected easily, because an automated alarm will be triggered. Moreover inventory can be rated.


Fuel Control

Yourself or an external Fuel Management Company can review each flight’s fuel figures. If the figures are entered via the Crew Feedback Module you can generate statistics about the accuracy of your Operational Flight Plan to calculate the BIAS.